Privacy Policy

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Effective Date: 24/03/2026

Respecting customer privacy is an important part of operating a professional service business. This Privacy Policy explains how Comfortly Air Conditioning collects, uses, and protects personal information when customers visit our website, request services, or communicate with our team.

Comfortly Air Conditioning is built around residential projects, with only occasional support for smaller commercial spaces. The company offers air conditioning and indoor air quality services throughout Palm Beach County, including Wellington, Boynton Beach, Boca Raton, Delray Beach, Westlake, and nearby locations. To manage bookings, estimates, and communication, customer details are collected and maintained with care.

This policy outlines what information may be collected, how it is used, and the steps we take to safeguard customer data.

SECTION 1 – INFORMATION WE COLLECT

1.1 Information Provided by Customers

When contacting Comfortly Air Conditioning through our website, phone number, or service request forms, customers may voluntarily provide information, including:

Full name.
Phone number.
Email address.
Service address or property location.
Description of HVAC concerns or service requests.
Appointment scheduling preferences.

This information allows our team to respond to inquiries, schedule service calls, and provide accurate assistance.

1.2 Website Usage Information

When visiting the Comfortly Air Conditioning website, certain technical information may automatically be collected through website analytics tools. This information may include:

This information helps us understand how visitors interact with the website so we can improve performance and usability.

This data is used for general analytics purposes and does not personally identify individual users.

SECTION 2 – HOW CUSTOMER INFORMATION IS USED

Comfortly Air Conditioning uses collected information to operate our air conditioning service business effectively. Information may be used for purposes including:

Scheduling AC repair, installation, or maintenance appointments.
Responding to customer inquiries or service requests.
Sending appointment confirmations or technician arrival updates.
Providing service estimates or invoices.
Following up after service visits.
Improving website functionality and customer experience.

Customer information is used strictly for legitimate business purposes related to air conditioning and indoor air quality service operations.

SECTION 3 – COMMUNICATION WITH CUSTOMERS

Customers who contact Comfortly Air Conditioning may receive communications related to their service request.

These communications may include:

If customers provide a mobile phone number, they may receive SMS or text messages regarding appointment scheduling or service updates. Customers may request to stop receiving non-essential communications at any time.

SECTION 4 – INFORMATION SHARING AND THIRD-PARTY SERVICES

Comfortly Air Conditioning does not sell, rent, or trade customer personal information.

However, certain trusted service providers may assist in operating our business systems. These may include:

These service providers are only given access to the information necessary to perform their services and are expected to protect customer data appropriately.

SECTION 5 – COOKIES AND WEBSITE TECHNOLOGIES

The Comfortly Air Conditioning website may use cookies or similar technologies to improve user experience and understand how visitors interact with our website.

Cookies may help with:

Visitors can modify browser settings to decline cookies if they prefer, though certain website functions may be affected.

SECTION 6 – DATA SECURITY

Comfortly Air Conditioning takes reasonable steps to protect customer information from unauthorized access, loss, or misuse.

These safeguards may include secure hosting systems, limited access to sensitive information, and standard data protection practices used within the service industry.

While no digital system can guarantee complete security, we make reasonable efforts to protect the information entrusted to us.

SECTION 7 – THIRD-PARTY LINKS

The Comfortly Air Conditioning website may occasionally contain links to third-party websites, such as manufacturer pages or service resources.

These external websites operate independently and may have their own privacy policies. Comfortly Air Conditioning is not responsible for the privacy practices of third-party websites.

Visitors should review those policies when visiting external websites.

SECTION 8 – CHILDREN’S PRIVACY

Comfortly Air Conditioning services are intended for homeowners, property managers, and adult customers.

Our website is not designed to collect personal information from children. If information from a minor is identified, reasonable steps will be taken to remove it from our records.

SECTION 9 – POLICY UPDATES

Comfortly Air Conditioning may update this Privacy Policy from time to time to reflect changes in services, technology, or legal requirements.

Updated versions will be posted on this page along with a revised effective date.

Continued use of our website or services after policy updates indicates acceptance of the revised terms.

SECTION 10 – CONTACT INFORMATION

Customers who have questions about this Privacy Policy or how their information is handled may contact Comfortly Air Conditioning through the website contact form or call 561-786-8622.

We are committed to maintaining customer trust while providing reliable air conditioning and indoor air quality services throughout Palm Beach County.

Customer Reviews

Has a proven track record of delivering exceptional service, resolving every issue with speed and professionalism.

We had an amazing experience with Comfortly AC. Our AC stopped working at the worst possible time, and they truly went above and beyond to help us. From the moment we called, they were responsive, professional, and genuinely cared about getting our system fixed quickly. Mr. Abel Polo was knowledgeable, honest, and took the time to explain everything! (We had lots of questions🤪) He went out of his way to fit us into the schedule and...Explore More

Mari Abramowicz

I recently hired Comfortly Air Conditioning for a complete ductwork replacement in my home in Loxahatchee, and I couldn’t be happier with the results. From the initial inspection to the final installation, Abel and his team were professional, knowledgeable, and extremely thorough. They took the time to explain the issues with our old ductwork and how it was affecting airflow, comfort, and efficiency throughout the house. The new duct system has made a tremendous difference. The airflow...Explore More

Guelman Antonio Echemendia Cata

We had purchased a new A/C and had Evans Air install it. Bottom Line, a true nightmare!!!!! It will be a year in July and from the time they installed it, they must’ve come out to check it 10 times! Claiming it was fixed, but it never got fixed. Finally, we had no choice. We had to find someone to help us who was honest caring, and really knew the air air-conditioning business....Explore More

Madeline Valdes

We had a great experience with Comfortly Air Conditioning. We contacted them for a routine A/C tune up and they went to our rental property within two days of contact. Our experience was smooth and easy, from scheduling to payment. Communication was great as well and, because we weren't on site got a phone call and pictures with an update of the service and the overall condition of the unit. We would hire them again...Explore More

Eileen Woods

We had Comfortly come out for HVAC service in Wellington, and Robert was excellent. He did a thorough inspection, cleaned the coils, adjusted the airflow, and made sure the system was working as efficiently as possible. Robert was polite, professional, and clearly cared about the quality of his work. Comfortly provided excellent service and left us confident in our system.

Yoan Manuel Ortega Gonzalez