Terms and Conditions

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Effective Date: 24/03/2026

Clear and transparent service terms help every air conditioning and indoor air quality project move forward safely, efficiently, and with a shared understanding between Comfortly Air Conditioning and our customers. These Terms and Conditions outline the responsibilities, expectations, and operational standards that apply when scheduling or receiving services from our team.

Comfortly Air Conditioning provides professional air conditioning and indoor air quality services to residential and light commercial customers throughout Palm Beach County, including Wellington, Boynton Beach, Boca Raton, Delray Beach, Westlake, and surrounding communities. Our team brings more than 15 years of field experience to every service call, whether it involves repairing an air conditioning system, installing new equipment, or improving indoor air quality.

Because air conditioning systems involve electrical components, refrigerant systems, ductwork, and specialized equipment, clearly defined service agreements help protect both the customer and our technicians while ensuring professional service delivery.

The following terms explain how services are scheduled, performed, billed, and supported after completion.

SECTION 1 – SCOPE OF SERVICES

1.1 Description of Services

Comfortly Air Conditioning provides professional air conditioning and indoor air quality services, including but not limited to:

Air conditioning repair.
Air conditioning installation and system replacement.
Routine air conditioning maintenance.
Ductless mini-split installation and replacement.
Air conditioning systems for new construction projects.
Indoor air quality solutions.
Ductwork repair and ductwork replacement.
Air scrubber installation.
Duct cleaning services.
Dehumidifier installation and replacement.
UV light installation for air conditioning systems.

The specific scope of work for each project will be outlined in the written estimate, proposal, or service agreement provided to the customer prior to the start of service.

1.2 Estimates and System Evaluations

Estimates are prepared based on the visible condition of air conditioning equipment and property access at the time of inspection. System performance, equipment age, ductwork condition, electrical components, and airflow may all be evaluated when determining the recommended service approach.

If previously hidden conditions are discovered during service, such as damaged components, unsafe wiring, restricted ductwork, or additional system failures, the scope of work may require adjustment. In such situations, Comfortly Air Conditioning will communicate with the customer before performing additional work whenever possible.

1.3 Services Not Included

Unless explicitly stated in writing, services provided by Comfortly Air Conditioning do not include:

Structural modifications to buildings or framing.
Electrical upgrades outside of air conditioning equipment requirements.
Home insulation work.
Extensive drywall or ceiling repairs.
Full mold remediation services.
General construction or remodeling work.
Removal of unrelated debris or materials from the property.
Heating system services, including furnace repair, heat pump installation, or boiler work.

Any work outside the agreed service scope must be approved separately.

SECTION 2 – SERVICE SCHEDULING AND OPERATIONS

2.1 Appointment Scheduling

Once an estimate or service proposal has been approved, Comfortly Air Conditioning will coordinate scheduling based on technician availability, service demand, and project requirements.

While we offer 24/7 emergency air conditioning services, appointment times may vary depending on seasonal demand, system complexity, and emergency call volume.

Scheduled service dates may be adjusted due to weather conditions, supply chain delays, equipment availability, or other operational factors common within air conditioning service operations.

2.2 Access to Air Conditioning Equipment

Customers agree to provide safe and reasonable access to air conditioning equipment and work areas. This may include providing access to:

Customers may be asked to clear stored items near service areas to allow technicians to work safely. Restricted access or unsafe conditions may delay or prevent service completion.

2.3 Emergency Service Operations

Comfortly Air Conditioning provides emergency air conditioning services when technicians are available outside standard operating hours.

Emergency service calls may involve additional service charges due to after-hours labor, urgent dispatch, or holiday service requests.

Customers will be informed of applicable service fees whenever possible before technician dispatch.

SECTION 3 – EQUIPMENT INSTALLATION AND SYSTEM PERFORMANCE

3.1 Air Conditioning System Installation

Air conditioning installations and system replacements involve specialized equipment, refrigerant handling, electrical connections, and duct integration.

Comfortly Air Conditioning determines the proper installation method based on property layout, system capacity requirements, airflow considerations, and manufacturer specifications.

Installation timelines may vary depending on equipment availability and site conditions.

3.2 Existing System Conditions

Air conditioning systems often involve interconnected components such as ductwork, thermostats, electrical systems, and ventilation pathways.

Comfortly Air Conditioning is not responsible for performance limitations caused by existing property conditions, including:

Technicians may recommend system improvements when these conditions affect air conditioning performance.

3.3 Indoor Air Quality Equipment

Indoor air quality equipment, such as air scrubbers, UV lights, and dehumidifiers, is designed to improve air quality conditions within the home.

Performance results may vary depending on home layout, ventilation conditions, and environmental factors.

Comfortly Air Conditioning installs these systems according to manufacturer specifications, but cannot guarantee specific health or environmental outcomes.

SECTION 4 – PAYMENT TERMS

4.1 Service Payments

Payment terms will be outlined in the service estimate or proposal. Depending on the type of service performed, payment may be due:

Accepted payment methods may include credit cards, debit cards, electronic payment platforms, or other approved payment options.

4.2 Deposits for Equipment Installation

For larger air conditioning installations or system replacements, a deposit may be required prior to scheduling equipment delivery and installation.

The remaining balance will typically be due upon completion of the project unless otherwise agreed in writing.

4.3 Additional Work

If additional repairs or adjustments become necessary during service, Comfortly Air Conditioning will communicate with the customer before proceeding with work outside the original estimate whenever possible.

Approved additional services may appear as updated charges on the final invoice.

SECTION 5 – PROPERTY PROTECTION AND LIABILITY

5.1 Service Safety

Air conditioning service work may involve ladders, tools, refrigerant systems, electrical components, and heavy equipment.

Our technicians follow professional safety procedures to protect both the property and all individuals present during service.

5.2 Property Protection

Comfortly Air Conditioning takes reasonable precautions to protect surrounding surfaces, landscaping, and property features while performing air conditioning service.

In the unlikely event that damage occurs directly due to service activities, we will work with the customer to address the situation responsibly.

5.3 Pre-Existing Conditions

Comfortly Air Conditioning cannot be held responsible for issues resulting from pre-existing conditions, such as:

Technicians may identify such conditions during service and will notify the customer when they are discovered.

SECTION 6 – WARRANTIES AND SERVICE SUPPORT

6.1 Equipment Warranties

Air conditioning equipment installed by Comfortly Air Conditioning may carry manufacturer warranties covering parts and components.

Warranty coverage is determined by the equipment manufacturer and may require proper registration and routine maintenance.

6.2 Workmanship

Comfortly Air Conditioning performs installation and repair services using professional tools, trained technicians, and industry-accepted practices.

Workmanship warranties may apply to certain services depending on the scope of work provided.

6.3 Follow-Up Support

Customers are encouraged to contact Comfortly Air Conditioning if questions arise after service completion.

Our team is available to provide guidance, schedule follow-up service when needed, and assist with ongoing system maintenance.

SECTION 7 – CUSTOMER RESPONSIBILITIES

Customers requesting air conditioning or indoor air quality services agree to:

Provide accurate property and equipment information when scheduling service.
Allow safe access to air conditioning equipment and work areas.
Inform technicians of known electrical issues or system concerns.
Follow safety recommendations provided during service.

Failure to meet these responsibilities may affect service scheduling or completion timelines.

SECTION 8 – GOVERNING LAW

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these Terms and Conditions or the services provided by Comfortly Air Conditioning shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and the parties hereby consent to the personal jurisdiction of such courts.

SECTION 9 – DISPUTE RESOLUTION

9.1 Informal Resolution

In the event of any dispute, claim, or disagreement arising out of or relating to these Terms and Conditions or the services provided, customers are encouraged to first contact Comfortly Air Conditioning directly to attempt to resolve the matter informally.

Many concerns can be addressed through direct communication with our service team.

9.2 Contact for Disputes

Customers may submit disputes or concerns by contacting Comfortly Air Conditioning through the website contact form or by calling our service phone number.

We are committed to addressing customer concerns promptly and professionally.

9.3 Limitation on Claims

Any claim or cause of action arising out of or related to services provided by Comfortly Air Conditioning must be filed within one (1) year after the cause of action arises, or such claim shall be permanently barred.

SECTION 10 – ACCEPTANCE OF TERMS

By requesting service, approving an estimate, or allowing air conditioning or indoor air quality work to begin on the property, the customer acknowledges that they have read and agreed to these Terms and Conditions.

These terms support safe air conditioning operations, clear communication, and the professional service standards that Comfortly Air Conditioning brings to every project.

SECTION 11 – CONTACT INFORMATION

Customers who have questions about these Terms and Conditions may contact Comfortly Air Conditioning through the website contact form or service phone number.

We are committed to maintaining customer trust while providing reliable air conditioning and indoor air quality services throughout Palm Beach County.

Customer Reviews

Has a proven track record of delivering exceptional service, resolving every issue with speed and professionalism.

We had an amazing experience with Comfortly AC. Our AC stopped working at the worst possible time, and they truly went above and beyond to help us. From the moment we called, they were responsive, professional, and genuinely cared about getting our system fixed quickly. Mr. Abel Polo was knowledgeable, honest, and took the time to explain everything! (We had lots of questions🤪) He went out of his way to fit us into the schedule and...Explore More

Mari Abramowicz

I recently hired Comfortly Air Conditioning for a complete ductwork replacement in my home in Loxahatchee, and I couldn’t be happier with the results. From the initial inspection to the final installation, Abel and his team were professional, knowledgeable, and extremely thorough. They took the time to explain the issues with our old ductwork and how it was affecting airflow, comfort, and efficiency throughout the house. The new duct system has made a tremendous difference. The airflow...Explore More

Guelman Antonio Echemendia Cata

We had purchased a new A/C and had Evans Air install it. Bottom Line, a true nightmare!!!!! It will be a year in July and from the time they installed it, they must’ve come out to check it 10 times! Claiming it was fixed, but it never got fixed. Finally, we had no choice. We had to find someone to help us who was honest caring, and really knew the air air-conditioning business....Explore More

Madeline Valdes

We had a great experience with Comfortly Air Conditioning. We contacted them for a routine A/C tune up and they went to our rental property within two days of contact. Our experience was smooth and easy, from scheduling to payment. Communication was great as well and, because we weren't on site got a phone call and pictures with an update of the service and the overall condition of the unit. We would hire them again...Explore More

Eileen Woods

We had Comfortly come out for HVAC service in Wellington, and Robert was excellent. He did a thorough inspection, cleaned the coils, adjusted the airflow, and made sure the system was working as efficiently as possible. Robert was polite, professional, and clearly cared about the quality of his work. Comfortly provided excellent service and left us confident in our system.

Yoan Manuel Ortega Gonzalez